Privacy policy

Privacy Policy of Velana Living Online Store

1. Introduction

Dear Customer, Before you are the Privacy Policy terms of Velana Living online store (hereinafter: VLOS). Please carefully read this document and familiarize yourself with its content before making a purchase or subscribing to newsletters. By clicking, confirm your awareness of the processing of personal data as described below, and when making a purchase, confirm your consent to VLOS's General Terms and express trust in their use. We will respect your preferences, and personal data will be managed and processed for the defined purposes within the legal framework, in accordance with the General Data Protection Regulation (GDPR) and applicable personal data protection regulations.

2. Data Controller and Data Sources

The data controller for personal data is KOMPAS SHOP d.d., Šmartinska cesta 52, 1000 Ljubljana. Individuals providing personal data on the Registration Form/purchase form as guests provide the following information: name, surname, date of birth, address, email, and phone number. During the purchase process, the controller may also obtain a delivery address if different or if an alternative address is preferred.

3. Legal Basis, Purposes, Storage Period, Appropriate Actions

The controller collects, processes, and stores the provided personal data in accordance with the GDPR and applicable personal data protection regulations:

On a contractual basis according to the VLOS General Terms for the purposes of customer registration/data entry as a guest and subsequent execution of your orders or purchases, in compliance with legally prescribed deadlines and periods for enforcing rights arising from legal transactions.

On a legal basis for issuing invoices (Value Added Tax Act) based on your purchases and for handling complaints according to the valid Consumer Protection Act and other legal claims, in compliance with legally prescribed deadlines for enforcing rights.

On a contractual basis for email notifications about promotions, discounts, and other benefits, in connection with the Electronic Communications Act, until revoked, which is enabled in each message.

Based on consent for email notifications about promotions, discounts, and other benefits until revoked, which is enabled in each message.

Personal data collected for the above purposes will be stored electronically or physically (depending on the form of acquired personal data), technically secured, and accessible only to authorized personnel of the controller. After the storage period, the controller will effectively and permanently delete or anonymize personal data.

4. Processing with Third Parties

The processing of personal data is also carried out by contractual processors (e.g., for product delivery, storage, external IT support, and external accounting services), with whom the controller has concluded an appropriate written agreement on the processing of personal data in accordance with the legal purposes defined in the Privacy Policy. The controller stores personal data within the EU and does not transfer them to third countries.

4. Rights of Individuals

Under the conditions stipulated by applicable regulations, individuals have the right to be informed, access personal data, rectify, erase, restrict processing, data portability, object, non-automated decision-making, complain to the supervisory authority, withdraw consent to processing. Requests can be directed to the authorized data protection officer via email:

5. Authorized Data Protection Officer

The authorized data protection officer can be contacted at the following address:, where individuals can submit requests for exercising their rights or ask additional questions related to the processing of personal data.

6. Right to Complaint

If an individual believes that their rights or data protection regulations have been violated, they have the right to lodge a complaint with the national supervisory authority, the Republic of Slovenia, Information Commissioner, email:

7. Validity and Rule Changes

The Privacy Policy is valid from 01.12.2023 and is available at It may change in accordance with legal amendments and best practices.


1. What are Cookies?

Cookies are files that store website settings. Websites store cookies on users' devices to recognize individual devices and settings users have used in accessing the internet. Cookies enable websites to recognize whether a user has visited the site before and, in advanced applications, can adapt individual settings accordingly. Storage is under the complete control of the user's browser, which can limit or disable cookie storage as desired.

2. Why are Cookies Necessary?

Cookies are essential for providing user-friendly online services; the most common e-commerce functions would not be possible without cookies. They allow websites to remember individual preferences and experiences, making browsing more efficient and enjoyable. There are several reasons for using cookies: storing data on the status of individual web pages (details of individual website customizations), helping to provide online services (e.g., online stores), collecting statistics on users and website visits, and understanding the habits of website users.

Cookies used on our website do not collect personal data that could personally identify you and cannot damage your computer, tablet, or mobile phone. Cookies enable the functioning of our website and help us understand which information is most useful to visitors.

3. Consent

By using this website, you agree that this website sets cookies on your computer or mobile device.

4. Managing and Deleting Cookies

If you want to change the way cookies are used in your browser, including blocking or deleting them, you can do so by adjusting your browser settings. Most browsers allow you to accept or reject all cookies, accept only certain types of cookies, or be notified when a site wants to save a cookie. Cookies that the browser has stored can be easily deleted. If you change or upgrade your browser or device, you may need to disable cookies again. The process of managing and deleting cookies varies from browser to browser. If you need assistance, you can check your browser's help section.